Returns and Refunds

Cancellation Policy

Should you need to cancel your order within 24 hours of the shipping date, your money will be refunded on confirmation. This can take within 2-3 business days depending on the bank’s processing timeframes.

We are unable to cancel orders that are already prepared and are with our courier for delivery.

Call us on 1300 130 631 or email us at service@rosesonly.com.au to discuss your options.

Returns & Refunds Procedure

1. If your hamper is delivered with our 'Same Day' courier service and the recipient is not available to accept the delivery, the hamper will be returned to us and we will contact you to arrange a suitable date for a redelivery. A redelivery fee of $22.95 may apply.

2. If your hamper is being delivered outside of our 'Same Day' delivery territory and the recipient is not available to accept the delivery, the hamper will be delivered to the nearest Post Office and a calling card will be left in the mailbox so that the recipient can pick up their hamper at a suitable time.

3. Please note that hampers containing alcohol cannot, by law, be left unattended at the front door.

4. At Hampers Only we pride ourselves on the quality of our products and services, however if your gift has been damaged prior to receipt please contact Customer Service team on 1300 130 631 and we will arrange for a replacement. 

For further enquiries on refunds or to discuss any queries or concerns you have in relation to any hamper sent or received, please contact our Customer Service team at Hampers Only on 1300 130 631or email service@rosesonly.com.au.
 
All refunds for orders placed online or over the telephone are credited back  to the original credit card  used to purchase the hamper or to the paypal account, if this form of payment has been used. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.