Frequently Asked Questions

At Hampers Only, we are dedicated to providing an exceptional level of customer service. We value your business and patronage and recognise the importance of all your needs and any concerns you may have. We hope you will find this section of our site helpful and informative.

	Can I set up a Corporate Account?
	We aim to assist our corporate clients by providing a number of payment options. Corporate Accounts are available for clients wishing to place orders with us on a regular basis. To find out more, please contact our Corporate Sales Team on 1300 922 221.

	What is the currency of the prices shown on Hampers Only?
	All Hampers Only site prices are shown in Australian dollars (AUS$).

	What if my credit card is declined on the Hampers Only website?
	You will receive an onscreen notification if your credit card is declined. If this is the case, perhaps try another credit card. Or you have the option of forwarding your unpaid order to us and one of our gift consultants will contact you to process the payment from our end.

What if I want to cancel my hamper order?

Customers may cancel orders at any time prior to dispatch for a full refund. Please contact our Customer Service on 1300 767 376 (int: +61 2 8415 9206) to discuss your options.

If the cancellation is authorised the difference will be refunded, within 3 - 5 working days depending on the timeframe of your bank.

We are unable to cancel orders that are already in the dispatch process.

	Are my details secure when ordering online at Hampers Only?
	Hampers Only uses Secure Socket Layer (SSL) encryption technology to protect your transaction and credit card details. This technology encrypts your order details, including credit card number, name and address, so that it cannot be read while it is transmitted over the internet.

	What if I need to request a delivery time for the hamper?
	You are unable to select a specific delivery time for deliveries outside of Brisbane. Hampers will arrive anytime up to (definitely before) 5pm for business addresses and anytime up to (definitely before) 7pm for residential addresses.

	Do you deliver on the weekend or public holidays?
	We are unable to deliver to any location on the weekend or during the public holidays.

	What methods of payment are acceptable at Hampers Only?
	You can pay using paypal online and we accept all major credit cards (VISA, MasterCard, American Express and Diners Club).

	How do I know if you received my Hampers order?
	You will receive email confirmation that we have your order. If you have placed an order online and not received an email, please call 1300 767 376.

	Where do you deliver Hampers Only?
	We can deliver Hampers Only gifts and baskets Australia wide.

What is the deadline for placing an order with Hampers Only?

Order deadlines depend on the delivery location. To ensure that your order is processed on the day that you order, you must place your order by 2pm (Eastern Standard Time).

For deliveries in Brisbane Metro locations, orders can be delivered same day if ordered before 2pm.

For deliveries to the rest of Australia, the delivery will be completed within the number of business days outlined in the table below:

DELIVERY TIMEFRAME:

	NSW	ACT	QLD	VIC	SA	TAS	WA	NT
Capital City	2	2	same day	2-3	3	4-5	5	6-8
Urban	2	3	3	3	4	4-5	6-8	6-8
Regional	3	3	3-5	3	4	4-5	6-8	6-8

This timeframe does not include public holidays.

If you are sending a gift to a regional, outback or country location, allow for additional business days in addition to the time shown in the Delivery Timeframe table to ensure safe arrival.

Give us a call on 1300 767 376 to check the order deadline for your desired hamper delivery location.